Q - What documentation do I need when opening a policy?
A - You need certified ID/birth certificate copies of all people you want to include in a plan.
Q - I have savings and life insurance why do I need a funeral plan?
A - Banks and financial companies won’t organize your funeral Masia’s funeral will, if you have saying see our packages for cash prices.
Q - What if I change my mind, can I have a refund?
A - Yes you can have full refund of the money you paid if you change your mind within 28 days, if you cancel your plan after 28 days, a cancellation fee will be deducted from any refund due to you. Please refer to terms and conditions for further details or contact our office.
Q - What happen if I stop paying my plan?
A - Will give you 30 days of grace in which to make the payment and keep your plan in place. If the overdue payment is not received within 30 days we will cancel the plan for more details see terms and conditions
Q - How long is the waiting period?
A - Our waiting period its 4 months.
Q - What if masia's funeral parlour goes out of business?
A - No matter what happens to masia's funeral in the future,your funeral arrangements are protected because all the money is invested in funeral trust and no one can access it, the fund trustees would appoint another company to administer all the plans and ensure that all funerals are performed.
Q - What if I move house?
A - Our funeral is portable anywhere in South Africa but will charge for transportation, simply tell us your new address and will update our records.
Q - I have savings and life insurance why do I need a funeral plan?
A - Banks and financial companies won’t organize your funeral Masia’s funeral will, if you have saying see our packages for cash prices.
Q - What if I change my mind, can I have a refund?
A - Yes you can have full refund of the money you paid if you change your mind within 28 days, if you cancel your plan after 28 days, a cancellation fee will be deducted from any refund due to you. Please refer to terms and conditions for further details or contact our office.
Q - What happen if I stop paying my plan?
A - Will give you 30 days of grace in which to make the payment and keep your plan in place. If the overdue payment is not received within 30 days we will cancel the plan for more details see terms and conditions